On April 15, 2008, Capital implemented a new password change policy, in which Capital users (faculty, staff and students) much change their passwords every 90 days for security purposes.
You should receive an e-mail reminder (sent to your Capital e-mail account only) 15 days prior to the expiration of your password. It is very important that you change your password prior to its expiration to alleviate disruption of service to the Portal, Web Advisor, Blackboard and E-mail.
If your password does expire, you will not be able to access these services and may get an error message stating "user not recognized" or "user name and password not valid." If you get this message, you should go to: https://pwchange.capital.edu/ to change your password immediately.
Mac Users please see this document: PWCHANGE.PDF
Please read the information below carefully and note the password complexity requirements:
- Passwords must be a minimum of 7 characters long;
- Passwords cannot contain any part of your user name, social security number, ID number, first or last name, or old password;
- Must contain three of the following criteria:
- o At least one upper-case letter
- o At least one lower-case letter
- o At least one numeric digit
- o At least one special character such as ! # $ ( ) = (Note: Please avoid the following characters: @ % & ? / \ +)
If you need additional assistance, you may contact the IT Service Desk at 614-236-6508.