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First-Year Parent FAQ
  • Getting Settled on Campus

    Where do students live and how do you assign roommates?
    Where do transfer students live?
    What does a typical room look like?
    Are washer and dryer facilities available in residence halls?

    Dining Halls and Meal Plans

    Are there different meal options?
    What happens if a student wants to eat off-campus or has a conflict with meal times?
    Can family members celebrate the birthdays of their Capital students?

    Technology

    Are telephone and long-distance services available in each room?
    Do residential students have access to cable TV?
    What computer services are available to students?
    Should I buy a computer for my son or daughter?

    Services Worth Noting

    How should we address letters or packages to students?
    Are counseling services available?
    What academic support is available?
    What health services are available on campus?
    How can I find out my student’s grades?
    Is there a single waiver that my son or daughter can sign so I can have access to all of his or her records or are there separate waivers for different offices?
    Why do I have limited access to my son or daughter’s college records especially when I am paying the bills?
    How can I make sure the college-related bills and grades are sent to me?
    Where can I find out more information about FERPA?
    Will I be notified if my son or daughter is placed on academic probation 
    Will I be notified if my son or daughter is hurt or in danger?
    What if my son or daughter is in danger off-campus?  
    I’ve heard about a FERPA provision allowing notice to parents when a student violates alcohol or drug laws. What position has the Capital taken on this new rule? 
    Will I be informed if my child is treated at the Center for Health and Wellness?
    Will I be informed if my child is seeing a counselor at the Center for Health and Wellness?
    How will I know if my son or daughter is subject to college disciplinary action?


    Getting Settled on Campus

    Where do students live and how do we assign roommates?

    We require all freshman undergraduates, with the exception of commuter students, to live on campus. New students live in: 

    • Saylor-Ackermann Hall
    • The Lohman Complex
    • Cotterman Hall
    • Areas of Shaaf Hall

    Students who submit their Online Housing Application by June 15 will receive the name, address and phone number of their roommate by the beginning of July.
     

    The university selects roommates unless a student requests a roommate. Should any problems arise during the school year, we can make room changes.

     

    Where do transfer students live?

    We require all transfer students under the age of 23, or those who have completed 60 semester hours by the start of fall semester to live on campus. This does not apply to commuter students.

     

    What does a typical room look like?

    Each residence hall room has:

    • Two single beds with normal twin mattresses (36 x 75)
    • Two desks and chairs
    • At least two closets
    • One large double dresser
    • Curtains or a window shade

    The rooms have vinyl tile floors.
    Students can bring carpeting and drapes as needed. We mail specific measurements with the housing information. 

     

    Are washer and dryer facilities available in residence halls?

    Yes. We have washers and dryers in each residence hall.


    Dining Halls and Meal Plans 

    Are there different meal options?

    Students living in university housing must purchase a 225, 175 or 125 block plan.
    Room and board charges automatically include the 225 plan unless you make other arrangements with the Office of Residence Life.
    The Capital Court dining room hours are:  

    • Monday through Thursday 7 a.m. to 7 p.m.
    • Friday 7 a.m. to 6 p.m.
    • Saturday 8 a.m. to 6 p.m.
    • Sunday 11:30 a.m. to 6 p.m.

    While students can eat whenever the main dining room is open, the full menu may not be available during off-peak hours. 

    What happens if a student wants to eat off campus or has a conflict with meal times?

    The Crusader Club and Cru Brew Cafe snack bar offers sandwiches, salads and snacks on a limited meal plan exchange or cash basis. A wide variety of fast-food restaurants also within a mile of campus. 

     

    Can family members celebrate the birthdays of their Capital students?

    The Capital University food service will bake a birthday cake for students with at least two days prior notice. Order birthday cakes by calling 614-236-7100.


    Technology 

    Is telephone service available in each room?

    Each student gets his or her own private voice mail.  

     

    Do residential students have access to cable TV?

    Yes. Capital provides standard cable access to each residence hall room through an agreement with Time-Warner Communications.,Students get 60 standard cable channels. No premium or pay-per-view are available on this system. Students must provide their own television and cable to connect to the system. 

     

    What computer services are available to students?

    The campus is wireless and we operate six computer labs for student use. The largest, located on the lower level of the Blackmore Library, has nearly 60 workstations. All computers connect to laser printers. There is also a 10-station lab located in the lower level of the Campus Center.

     
    Each residence hall has a lab with four workstations. Each student gets an email account and takes part in a training session during orientation.

     
    We encourage residential students to bring personal computers for their use. Individual residence hall rooms are part of the campus voice/data/video network. Each room has a data port for each student. Modems will not work with our digital telephone systems.

     

     We provide commuter students with access to the Internet, email and personalized voice mail. 

     

    Should I buy a computer for my son/daughter?

    Computers are readily accessible on campus. We don’t require that students bring a computer, but many prefer it.
    Most newer computers can hook up to our network. Capital's Information Technology department suggests these computer configurations (PDF).

     

    Services worth noting 

    How should we address letters or packages to students?

    All mail, and deliveries from U.P.S., Fed Ex, certified mail and others, goes to Capital's Campus Center where each full time student has a personal mailbox.
    Address all mail and packages to the student's full name, not to the residence hall room number or mailbox number.

    A sample address is:
    John R. Student
    CU Box 1234
    Capital University
    Columbus, OH 43209-2394

    We also have daily pickups from a carrier of the Columbus post office and from U.P.S.  

     

    Are counseling services available?

    All Capital University students are eligible for free counseling sessions on campus.

     

    What academic support is available?

    Students who need extra class help can ask the professor teaching the class or ask other students. Tutoring in areas like writing, math and science is coordinated through the Center for Excellence in Learning and Teaching. The center also is a resource for students with disabilities and for students who seek waivers or credit for courses. For more information, call the center at 614-236-6327.

     

    What health services are available on campus?

    All Capital University students are eligible for free medical services at the Center for Health and Wellness. Students must pay for any testing that is sent off-campus and for prescriptions, which can be paid for out-of-pocket or with medical insurance. A nominal fee is charged for on-site testing. We test for and treat a variety of illnesses including, but not limited to, strep throat, bronchitis, influenza, ear infections, skin rashes, and urinary tract infections. Gynecological exams and birth control are available, in addition to blood draws, physicals, and on-site testing (including, but not limited to, sexually transmitted diseases, pregnancy, urinalysis, and TB). Medical services are available Monday-Friday, 8:30 am-4:30 pm. A physician is available by appointment only, and a nurse practitioner is available for walk-in hours, Monday-Friday, 8:30-11:30 am, and by appointment, Monday-Friday, 1-4:30 pm.

     

    How can I find out my student’s grades?

    Under FERPA, we can't distribute a student's grades to anyone but them.  The best approach is to ask your son or daughter directly. We recognize that this communication may be a challenge – young adults are not always as forthcoming as we would like. The college years, however, are a period of remarkable growth and maturation. The ability and willingness of students to share information and insights usually grows, especially as they acquire the confidence that comes with assuming greater responsibility for their own lives.

     

    Is there a single waiver that my son or daughter can sign so I can have access to all of his or her records or are there separate waivers for different offices?

    Capital does not have a single waiver that students can sign to give parents access to all their records. In carrying out their assigned responsibilities, many offices at the College collect and maintain information about students. Four offices have records on all students. The Registrar’s Office maintains information pertaining to a student’s enrollment (registration) and official academic record. The Financial Aid Office maintains financial aid information. Student Accounts maintains information about charges assessed and payments made to a student’s account and the Student Affairs Office maintains the students overall record of activities, discipline and accomplishments. If you desire access to certain information, we recommend that you ask your son or daughter to provide permission to the office that is handling a particular matter. 

     

    Why do I have limited access to my son or daughter’s college records especially when I am paying the bills?

    Under FERPA, the access rights that parents and legal guardians had in the elementary and secondary school setting are transferred to students when the student has turned 18 or is attending any post-secondary educational institution. Parents can be given access to their son or daughter’s records if the student authorizes the permission in writing or in connection with the student’s application for, or receipt of, financial aid.  

     

    How can I make sure the college-related bills and grades are sent to me?

    If you are interested in obtaining your student’s grades, please discuss this with your son or daughter. He or she can give you the password to access his/her academic record found on the Capital website. 

     

    Where can I find out more information about FERPA?

    FERPA is enforced by the U.S. Department of Education. The department maintains a website (http://www.ed.gov/policy/gen/guid/fpco/ferpa/) with links to regulations.  

     

    Will I be notified if my son or daughter is placed on academic probation?

    No. Information about grades and academic standing is provided directly to students. You can, of course, ask your student to keep you informed about his or her academic performance.  

     

    Will I be notified if my son or daughter is hurt or in danger?

    If we learn of an emergency involving one of our students, we will attempt to notify the student’s parents, in accordance with our emergency notification policy and procedures. Hospitals and police agencies will also follow their own notification protocols. Students are responsible for submitting their emergency contact information to the Student Affairs Office.  

     

    What if my son or daughter is in danger off-campus?

    Generally, students are not subject to our control or supervision when they are off-campus. However, if we learn of an emergency involving one of our students, we will attempt to notify the student’s parents, in accordance with our emergency notification policy and procedures. Hospitals and police agencies will also follow their own notification protocols.  

     

    I’ve heard about a FERPA provision allowing notice to parents when a student violates alcohol or drug laws. What position has the Capital taken on this new rule?

    FERPA regulations authorize – but do not require – disclosure to parents of “the student’s violation of any federal, state or local law, or of any rule or policy of the institution, governing the use or possession of alcohol or a controlled substance.” The dean of students will contact parents if a student’s alcohol or drug use is endangering themselves or threatens to endanger others.

     

    Will I be informed if my child is treated at the Center for Health and Wellness?

    Not normally, if your son or daughter is over 18. State and federal laws preclude the university from sharing student health information with third parties, including parents, without the student’s consent. The Health and Wellness Center routinely encourages students who are very ill to let their parents know the situation, and to let the health-care provider contact the parent. However, on occasion, in cases that are critical to life safety, we have contacted parents without or against the permission of the student. If your son or daughter is under 18, the state and federal laws are different, and you will be contacted, except in cases of family planning, sexually transmitted disease and substance abuse treatment, per state laws.  

     

    Will I be informed if my child is seeing a counselor at the Center for Health and Wellness?

    In most cases, no. State laws and professional ethical codes preclude the university from sharing student counseling records with third parties, including parents, without the student’s consent. There are important policy reasons supporting these confidentiality requirements, including the proven therapeutic benefits associated with encouraging students to talk openly and candidly with a counselor – without fear their conversations will be reported to others. Confidentiality, of course, is not absolute. It can be broken (and parents notified, as appropriate) if counselors determine that a student poses an imminent danger to self, or to an identifiable third party.  

     

    How will I know if my son or daughter is subject to college disciplinary action?

    As the family member of a student at Capital, you may have numerous questions and concerns about non-academic conflict resolution and the discipline process. The Residence Life and Housing Office, and in some cases the Student Affairs Office, administers this process. The director of Residence Life and Housing and the dean of students are always available to discuss general information about the resolution process, Capital regulations, and related laws. It is important to know that federal law prohibits staff from releasing any information about a student’s involvement in the discipline process without the student’s written permission, even to family members.