NEWS & EVENTS
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Mobile Phone Email Setup for Students
  • Below are the instructions for setting up your email on common mobile devices. 

    » iPhone, iPad and iPod Touch Instructions 

    » Android Phone Instructions 

    » Windows Phone Instructions 

    If you are using a different device, visit the Mobile Phone Setup Wizard, and select your phone type.  Then select the option for setting up Microsoft Exchange or ActiveSync on your device. If you need to enter your server name, use m.outlook.com.

    iPhone, iPad, iPod Touch

    1. Tap Settings > Mail, Contacts, Calendars > Add Account
    2. Tap Microsoft Exchange
    3. You don’t need to enter anything in the Domain box. Enter the information requested in the Email, Username, and Password boxes. You need to enter your full email address in the Email and Username boxes (for example, cappie@capital.edu). 
    4. Tap Next on the upper-right corner of the screen. Your iPhone will try to find the settings it needs to set up your account. Go to step 6 if your iPhone finds your settings.
    5. If your iPhone can’t find your settings, you’ll need to manually enter your Exchange ActiveSync server name. In the Server box, enter outlook.office365.com, and then tap Next
    6. Choose the type of information you want to synchronize between your account and your device, and then touch Save. By default, Mail, Contacts, and Calendar information are synchronized.

    Android Phones

    1. From the Applications menu, select Email. This application may be named Mail on some versions of Android.
    2. Type your full email address (for example cappie@capital.edu) and your password, and then select Next
    3. Select Exchange account. This option may be named Exchange ActiveSync on some versions of Android.
    4. Enter the following account information and select Next.

      Domain\Username Type your full email address in this box. If Domain and Username are separate text boxes in your version of Android, leave the Domain box empty and type your full email address in the Username box. 

      On some versions of Android, you need to use the domain\username format. For example, if your email address is cappie@capital.edu, type capital.edu\cappie@capital.edu. Your username is your full email address.

      Password Use the password that you use to access your account. 

      Exchange Server Enter outlook.office365.com. 
       
    5. As soon as your phone verifies the server settings, the Account Options screen displays. The options available depend on the version of Android on your device. The options may include the following:

      Email checking frequency The default value is Automatic (push). When you select this option, email messages will be sent to your phone as they arrive. We recommend only selecting this option if you have an unlimited data plan.

      Amount to synchronize This is the amount of mail you want to keep on your mobile phone. You can choose from several length options, including One day, Three days, and One week. 

      Notify me when email arrives If you select this option, your mobile phone will notify you when you receive a new email message. 

      Sync contacts from this account If you select this option, your contacts will be synchronized between your phone and your account. 
       
    6. Select Next and then type a name for this account and the name you want displayed when you send email to others. Select Done to complete the email setup and start using your account. 

      Tip: You may need to wait ten-to-fifteen minutes after you set up your account before you can send or receive email.

    Windows Phone

    1. On Start, swipe left to the App list, select Settings, and then select Email + accounts
    2. Select Add an account > Outlook. 
    3. Enter your email address and password and select Sign in. Windows Phone will try to set up your email account automatically. If setup completes successfully, skip to step 7
    4. If you see the message “Check your information and try again. You may have mistyped your password.”, verify that you entered the correct email address and password. At this stage, you don’t need to specify any values for User name and Domain. Select Sign in. If setup completes successfully, skip to step 7.
    5. If your email account can't be set up automatically, you’ll see the message, “We couldn’t find your settings”. Select Advanced. You'll need to enter the following information:

      Email address This is your full email access, for example cappie@capital.edu.

      Password This is the password for your email account.

      User name This is your full email address, for example cappie@capital.edu.

      Domain Enter capital.edu.

      Server Enter outlook.office365.com.

      Select Show all settings and make sure the Server requires encrypted (SSL) connection box is selected. 
       
    6. Select Sign in.
    7. Select OK if Exchange ActiveSync asks you to enforce policies or set a password.