NEWS & EVENTS
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Passwords
  • New Student User Accounts

    If you’re a new student and you have received an e-mail notification from the Office of Information Technology with your P.I.N, you can get started on your new account setup by following our new  account retrieval instructions (PDF).

    Password Change Policy

    We take online security seriously, which is why your capital.edu password will expire every 90 days. Don’t worry, we’ll send an email to your capital.edu address 15 days ahead of time, so you will have plenty of time to think of a new, strong password to protect your account. 

    Automatic Password Management

    Enroll now in our automatic password management service, so you can reset your password, and unlock your account online without having to call the service desk. 

    Choosing a Password

    Your password should be something you can easily remember, but it’s important that you use a strong password to protect your information. Everything you need to know (and probably more than you wanted to) about choosing a strong password is in this Cyber Security Tip provided by US-CERT

    I Forgot My Password

    No problem! If you've enrolled in the automatic password management service, just visit pwchange.capital.edu and use the password reset tool.

    If you haven’t enrolled, don’t worry. Just contact the service desk at 614-236-6508 or servicedesk@capital.edu. Once you can log in again, take the opportunity to enroll in the automatic password management service so you can reset your password online if you forget it again. 

    My Password Expired

    If you’re trying to log in to a university system and you’re seeing errors like “user name and password not valid” or “user not recognized,” chances are your password has expired. But don’t panic. You can easily reset your password online at pwchange.capital.edu.

    If you don’t know your current password, and you haven’t enrolled in the automatic password management system, just contact the service desk at 614-236-6508 or servicedesk@capital.edu