Frequently Asked Questions for the Student Success Office | Capital University
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Student Success FAQ


  • I need to be out of classes for a few days due to a family emergency, unexpected family illness, surgery, etc. Do I need to notify anyone?

    Yes, please contact the Student Success office and notify us of your absence. In return, the Student Success office will notify your faculty and ask them to work with you during your time away from campus. It is important to provide the office with any documentation of your time away (i.e. Doctor’s excuse).

    I have missed several weeks of classes and am too nervous to return. What should I do?

    If you’ve missed several weeks of classes due to a non-emergency situation (sleeping through classes, choosing to skip) please contact your faculty member and let them know you want to return. It is important to remember that without any documentation, faculty are not required to allow you to make up the missed classes. As a college student, it is your responsibility to attend your classes, pay close attention to attendance policies, and make mindful choices regarding your participation.

    I am really unhappy with some of my classes. What should I do?

    Please schedule an appointment to meet with our office. The Student Success Coordinator will sit down one-on-one with you, listen to your concerns, and direct you to the appropriate departments and steps to take.

    I am struggling in a few of my classes. Is there somewhere I can go to receive tutoring?

    Yes, our office works closely with Academic Success and they can provide tutoring for classes. Please visit Academic Success on our website for more information.

    I am planning on taking a Leave of Absence or withdrawing completing from Capital. What will happen to my loans or scholarships?

    Depending on what type of loans, grants or scholarship aid you are receiving, there are different stipulations. It is best to meet with the Financial Aid office to discuss your aid and the outcomes of taking a Leave of Absence or withdrawing from the university. You can contact the Financial Aid office at 614-236-6511 or financialaid@capital.edu.

    What is the difference between a Leave of Absence and a Withdraw?

    A Leave of Absence (LOA), will allow you to leave the University for 1 year without having to go through the admission process again. A Withdrawal allows you to leave the University.

    How do I take a Leave of Absence?

    You will need to schedule a meeting to meet with the Student Success Coordinator. You may schedule a meeting by calling 614-236-6611. Please bring with you a copy of the appropriate Leave of Absence form and Withdrawal form when you wish to go on hiatus for a semester or withdrawal from Capital University.
    Use this form for undergraduate students 
    Use this form for adult and grad students

     All appropriate signatures must be obtained before submitting form.

    I am planning on transferring, what do I need to do?

    You will need to schedule a meeting to meet with the Student Success Coordinator. You may schedule a meeting by calling 614-236-6611. Please bring with you a copy of the Withdrawal form if you are an undergraduate student or an adult or graduate student when you wish to go on hiatus for a semester or withdrawal from Capital University. All appropriate signatures must be obtained before submitting form.

    How do I drop a class?

    Complete the Add/Drop Form – Change of Registration if you need to make adjustments to your schedule. Separate forms are needed for each term. Advisor signature is required on each form. If you have further questions, contact the Office of the Registrar.

    Where can I go if I feel like I have a Disability?

    If you feel like you have a learning disability, please contact Dr. Jennifer Speakman at 614-236-6611 to schedule an appointment. You may also check out the following page for more information.

    I am having trouble with my roommate. Who can I talk to about my situation?

    If you are having roommate troubles, we encourage you to speak directly with your RA. If you do not feel like the situation has been resolved or you are still having troubles, please seek out and meet with the Area Director of your building. If you are unsure of who your Area Director is, please contact Residence Life at 614-236-6811.

    What if I need counseling services?

    The University offers free counseling services to their students. To arrange for an appointment, please contact the Center for Health and Wellness at 614-236-6114.

    I am having an issue with a faculty/staff member. What should I do?

    If you are having a problem with a faculty or staff member, please call and schedule an appointment with the Student Success Coordinator who will meet with you one-on-one and assist you throughout the process.

    I’m worried my Financial Aid will not cover my textbooks and school supplies?

    Please take a look at our suggested payment strategies that you can find on our Financial Aid website. We also encourage you to please schedule an appointment to meet with one of our counselor’s at 614-236-6511.

    I just found out I am on Academic Probation. What does this mean for me?

    When a student is on Academic Probation, it means that your cumulative GPA has fallen below a 2.0. Until your cumulative GPA increases to “good standing,” you will be required to follow Probation Conditions, which can vary based on the number of semesters you have been placed on Academic Probation. Students who do not meet GPA requirements of a 2.0 or higher will be required to meet with a Student Success Manager, Academic Success, attend classes regularly, and meet frequently with their Academic Advisor. If these requirements are not met during semesters of Probation, students can risk Suspension from the university. For additional information, please contact the Student Success Office at 614-236-6611.

    What is the Student Success Manager Program?

    The Student Success Manager Program is housed in the Student Success Office and is purposefully structured to assist students through barriers during the semester. Success Managers work with students on campus who have indicated that they are in need of some extra guidance and mentorship. Students can be required to meet with a Success Manager based on Academic Probation, or can request one on their own if they are just seeking some extra support throughout their academic career.