Services and Programs /
Information Technology /
User Accounts and Passwords
In order to access Capital University’s systems and services (e.g., Email, iLearn, WebAdvisor), students and employees are issued user accounts based on their role(s) with the institution.
Access to computer systems and networks owned or operated by Capital University is granted to university community members in good standing including: students, faculty, staff, contractors, Board of Trustees members, Emeriti, and approved guests, to promote legitimate educational, research and administrative efforts in keeping with the role of Capital University as an institution of higher education. This access is a privilege, not a right, imposes certain responsibilities and obligations, and is subject to University policies and local, state, and federal laws.
All Capital University computer and network account holders are responsible for taking appropriate steps to secure and maintain their own accounts with passwords. Account requestors and holders should review the Capital University User Account Policy and the Capital University Password Policy for clarity and understanding of these responsibilities. Additionally, all account holders must adhere to the University's Acceptable Use Policy (AUP). Failure to comply and/or adhere to all policies will result in your account being disabled and your access to university systems denied.
If you are a new student, the Registrar’s office will enter your information into the university database. If you are faculty or staff, the Office of Human Resources will create an employee record in the university database. The IT department will use this information, most notably your Capital ID number, to validate and create your new account. If you are not in the system, we cannot create an account for you.
Possibly. The Registrar's office will determine your eligibility for an account.
Once you are registered in the university database with a full student status, the IT department will be notified and your account will be created. Typically, accounts will take between 3-5 business days after notification.
You should contact the IT department at 614-236-6508 or firstname.lastname@example.org. However, accounts are created based on when the Registrar's office of Human Resources enters your information in the university database. If you have recently enrolled or been hired, please allow 3-5 business days for account creation.
All accounts and the content within them are the property of Capital University. If you withdraw and leave the university, your account will be deactivated after 30 days. If you graduate from the university, only your email account will remain active. Access to university systems and services will be deactivated.
Passwords expire every 90 days and will need to be changed or updated. To do this, please visit pwchange.capital.edu. To see a walk-through of this process, please watch this video.
When you update your password, you need to be sure to update it on all devices that are connected to your account. To see the steps required to update your phone or tablet, watch this video.