User Accounts and Passwords

In order to access Capital University’s systems and services (e.g., Email, iLearn, myCap), students and employees are issued user accounts based on their role(s) with the institution.

Who is eligible for an user or email account?

Access to computer systems and networks owned or operated by Capital University is granted to university community members in good standing including: students, faculty, staff, contractors, Board of Trustees members, Emeriti, and approved guests, to promote legitimate educational, research and administrative efforts in keeping with the role of Capital University as an institution of higher education.

This access is a privilege, not a right, imposes certain responsibilities and obligations, and is subject to University policies and local, state, and federal laws.

What are my responsibilities?

All Capital University computer and network account holders are responsible for taking appropriate steps to secure and maintain their own accounts with passwords. Account holders should review the Capital University User Account Policy for clarity and understanding of these responsibilities. Additionally, all account holders must adhere to the University's Acceptable Use Policy (AUP). Failure to comply and/or adhere to all policies will result in your account being disabled and your access to university systems denied.

How do I get a new account?

If you are a new student, the Registrar’s office will enter your information into the university database. If you are faculty or staff, the Office of Human Resources will create an employee record in the university database. The IT department will use this information, most notably your Capital ID number, to validate and create your new account. If you are not in the system, we cannot create an account for you.

If I am auditing a course, am I entitled to a university account?

Possibly. The Registrar's office will determine your eligibility for an account.

How long do I have to wait for my new account?

Once your information is registered in the University’s database with the appropriate student or employee status, the IT Department will be notified and your account will be created. Please allow up to three business days after IT receives the appropriate notification for your account to be created.

For students, the account creation process begins after IT receives notification from the Registrar’s Office confirming full student status. For employees, the process begins after IT receives notification from Human Resources confirming employment status.

What should I do if I don't receive information about my account?

You should contact the IT department at 614-236-6508 or helpdesk@capital.edu. However, accounts are created based on when the Registrar's office of Human Resources enters your information in the university database. If you have recently enrolled or been hired, please allow 3-5 business days for account creation.

How long do I get to keep my account after I graduate, withdraw or leave the university?

All accounts and content within them are the property of Capital University. Graduating students will retain their University account for one year after graduation, after which it will be deactivated. Students and employees who withdraw or leave the University will have their accounts deactivated upon separation.

How do I change or update my password?

Passwords expire every 180 days and will need to be changed or updated. To do this, please visit pwchange.capital.edu. To see a walk-through of this process, please watch this video.

How do I update my password on my phone?

When you update your password, you need to be sure to update it on all devices that are connected to your account. To see the steps required to update your phone or tablet, watch this video.