Information Technology | Capital University, Columbus Ohio
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    • Student using PC in Classroom
    • Student on laptop

    Information Technology

  • Need technical support? We're here to help!

    Walk-ups are welcome during normal business hours on the first floor of Blackmore Library. Can't make it to campus? We've got you covered. 

    Email: helpdesk@capital.edu

    Phone: 614-236-6508 

    IT Help Desk Hours 
    Monday-Thursday: 8 am - 8 pm
    Friday: 8 am - 5 pm  
    Saturday: 1 - 5 pm
    Sunday: 5 - 9 pm 

    IT Maintenance Hours 
    Sundays: 7 am - Noon
    Thursdays: 8 pm - Midnight

    IT Services
    Client Services 
    Client Services Team is all about the end user experience, whether that be Student, Faculty, or Staff. Management of the Help Desk, University IDs, Classroom A/V technology, and all campus computers, including labs and public workstations.

    Infrastructure and Security Services 
    Infrastructure & Security Services Team manages the integrity and security of the institution’s telecommunication, server, data center and networking infrastructure. Infrastructure services maintains and supports file storage, printing, email, voice mail, telephones, cable, user accounts, security cameras, Wi-Fi/Internet and on-premises/cloud based services.

    Enterprise Applications 
    Enterprise Applications Team maintains and supports the Colleague Enterprise Resource Planning (ERP) software across Student, Human Resources and Finance systems, together with the ERP built-in WebAdvisoronline interface (soon to be replaced by myCap), and data querying/reporting capabilities through Informer. 

    » See IT organization chart for full descriptions and personnel